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National Committee for Quality Assurance Awards Three-Year Accreditation

Press Releases | June 24, 2020

senior couples posing for a picture

COLUMBUS, Ohio ­– National Church Residences’ commitment to quality service coordination was recognized with a three-year Accreditation of Case Management for Long Term Services and Supports (LTSS) from the National Committee for Quality Assurance (NCQA). The leader in health care accreditation, NCQA is a private, non-profit organization dedicated to improving health care quality. It accredits and certifies a wide range of health care organizations. NCQA also recognizes clinicians and practices in key areas of performance. The LTSS accreditation was launched in July 2016 for organizations performing service coordination functions for these populations. National Church Residences is the only Ohio organization with such accreditation, and one of 70 nationwide.

In order to be considered for the NCQA accreditation, the National Church Residences Central Ohio Home Health and Wellness operation participated in rigorous onsite surveys, as well as reviews of records, standards and processes.

Earning this Accreditation demonstrates that National Church Residences is a trusted partner in coordinating LTSS services with a focus on person-centered care planning and monitoring that will help drive efficiencies in contract and service delivery.

“We are proud to announce the NCQA Accreditation, as an acknowledgement of the quality of our person-centered LTSS care delivery,” said Corporate Director of Senior Care Management, Jerrie O’Rourke of National Church Residences. “There is a growing need for home- and community-based LTSS care, and the accreditation helps to demonstrate National Church Residences’ value as a trusted partner.”

LTSS can be described as the services and supports needed by seniors and other individuals with limitations and chronic illnesses who require help with routine daily activities like bathing, dressing, preparing meals and managing medications.

“Our LTSS clients benefit in many ways from this accreditation’s quality measurement,” added O’Rourke.

As National Church Residences’ first NCQA accreditation, this rating reflects a nationally endorsed quality framework for managing the needs of complex populations like LTSS senior residents and clients. NCQA assessment ensures structured processes and supports National Church Residences in establishing contracts with health plans and other health care organizations to benefit the seniors that the organization serves.

About National Committee for Quality Assurance

For more information about the mission of NCQA and accredited entities, visit

About National Church Residences

National Church Residences serves more than 42,000 seniors through its array of housing and health care services. The not-for-profit organization is driven by a vision of advancing better living for all seniors, enabling them to remain home for life. With 340 communities in 25 states and Puerto Rico, it is the nation’s largest not-for-profit provider of affordable senior housing and the largest manager of service coordinators. The organization also offers residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. For more information, visit us at and follow us on Facebook, Twitter and YouTube.

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