Questions about Ethics or Compliance

To discuss compliance or ethics issues, call National Church Residences’ Hotline at (800) 211-2713. Please note that our corporate ethics and compliance program primarily deals with business ethics and patient privacy. This program is responsible for:

• Assuring that the business operations of National Church Residences and its subsidiaries and affiliates are conducted in accordance with applicable laws and regulations
• Educating all employees about laws and regulations
• Monitoring operations to ensure compliance
• Reporting and correcting deviations appropriately

For more information, please review our
Code of Conduct.

Nondiscrimination Statement

National Church Residences does not discriminate against individuals based on race, color, disability, familial status, national origin, religion, sex, sexual orientation, gender identity or expression, payment source, or any other class protected by applicable law, whether in employment or its activities, programs, or services. National Church Residences also does not discriminate based on age, except as required by government entitlements or permitted by applicable law for seniors.

To file a complaint of discrimination, write to:

U.S. Department of the Treasury
Director, Office of Civil Rights and Equal Employment Opportunity
1500 Pennsylvania Avenue, N.W.
Washington, DC 20220

or send an e-mail to: [email protected]

Nondiscrimination & Language Assistance

National Church Residences complies with all applicable Federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). National Church Residences does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, religion, or sex.

In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:

• Language assistance services: National Church Residences will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
  • Electronic and written translated documents
  • Qualified interpreters
• Appropriate auxiliary aids and services: National Church Residences will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication. Appropriate auxiliary aids and services may include:
  • Qualified interpreters, including American Sign Language interpreters
  • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)
• Reasonable modifications: National Church Residences will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.

To access our language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please contact the Director of Corporate Compliance at
[email protected].

If you believe National Church Residences has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, religion, sex, age, or disability, you can:

1. File a grievance with National Church Residences:
   Director of Corporate Compliance
   5475 Rings Rd, Columbus, Ohio 43220
   [email protected]
2. File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
   Electronically:
   https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
   Via mail:
   U.S. Department of Health & Human Services
   200 Independence Avenue, S.W.
   Room 509F, HHH Building
   Washington, D.C. 20201