WAVERLY, Ohio - The National Church Residences Home Health Care agency recently received its highest-ever rating from the Centers for Medicare and Medicaid.
“This kind of a high score is not easily achieved,” said Terry Allton, National Church Residences Senior Vice President of Home and Community Services. “It takes the work of everyone on the team, including our Intake Staff, our Supervisors, Nurses, Therapists, Aides, and Coders, to ensure that we do everything well and ensure the satisfaction of our patients and their caregivers.”
Based in Pike County and serving the surrounding counties – primarily Ross, Jackson and Scioto – the National Church Residences Home Health Care agency received a 4.5 star rating on its most recent quarterly review from the Centers for Medicare and Medicaid.
“Our staff has an amazing commitment to excellence and it clearly shines when we receive scores like this,” Allton said. “They are servant leaders fulfilling our mission to provide excellent care to seniors!”
The Home Health Care agency comprises approximately 20 employees in the fields of skilled nursing, physical therapy, occupational therapy and nurse aide services.
“This is the first time we’ve achieved this rating,” said Melissa Henry, the Regional Director of Clinical Services. “We can get as high as a 5-star rating. This agency last quarter was a 3.5. We have a pretty marked improvement.”
In recent history, the Home Health Care agency has focused on chronic disease management, increased collaboration with physicians, better health care strategies and a greater overall focus on keeping clients Home for Life.
“We have done a lot of things in our quality program,” said Henry. “We have more programs that help keep our patients out of the hospital and in their own homes.”
The National Church Residences Home Health Care agency focuses on the Home for Life model of health care using the Care Guide tool to help assess each client individually and provide them with an individualized care plan that helps them stay Home for Life.